Angola, NY · Author and IT / Security Professional

Christopher Clarke

Author & IT Security Professional

After a decade building and leading IT and security operations teams in managed service provider environments, I'm shifting focus toward hands-on technical work, writing, and exploring new directions. I'm the author of "Building a SOC from Scratch: A Practical Guide to Security Operations", with more in progress, and I'm open to where this goes next.

Portrait of Christopher Clarke

Author

Books

Books I've written, alongside the IT and security work below.

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About

Professional Summary

IT and security professional with over a decade of experience managing technology operations, infrastructure, and teams in managed service provider environments, including building and leading Security Operations Center staff and field/support engineers across many client environments. I'm now spending more time writing, with "Building a SOC from Scratch: A Practical Guide to Security Operations" as my first book. More Books and content underway, and exploring what's next. I'm open to IT, security, and technical roles, as well as other opportunities that fit where I'm headed.

Career

Professional Experience

Security Operations Center Manager

Mar 2023 – Sep 2026

Atlantic Tomorrow's Office · West Seneca, NY

  • Lead a team of security analysts and engineers responsible for monitoring, threat detection, and incident response across multiple client environments, protecting critical infrastructure and maintaining compliance.
  • Manage day-to-day department operations including staffing, workflow, escalation procedures, and performance standards for the security team.
  • Streamlined operations and improved response times through proactive threat hunting, risk mitigation, and vulnerability management, reducing security incidents.
  • Evaluate, select, and manage relationships with security tool vendors and partners, aligning capabilities with client and business needs.
  • Serve as a point of escalation between technical staff and client/business stakeholders, translating technical risk into actionable, plain-language guidance.

Security Operations Center Manager

Dec 2021 – Mar 2023

ACP Technologies, Inc. · West Seneca, NY

  • Established and led a new Security Operations Center from the ground up, including tool evaluation, deployment, and staffing.
  • Developed policies and procedures for training, onboarding, and day-to-day security operations management.
  • Built and mentored a team of security analysts, aligning team practices with industry best practices and client requirements.
  • Oversaw the full SOC development lifecycle, strengthening the organization's overall security and operational posture.

Security Services Engineer

Aug 2021 – Dec 2021

ACP Technologies, Inc. · West Seneca, NY

  • Designed, implemented, and supported security solutions for clients, including firewall configuration and network security optimization.
  • Conducted security assessments and collaborated with cross-functional teams to deploy and maintain security tools in compliance with industry standards.
  • Delivered incident response and vulnerability management services, improving client security posture.

Field Services Engineer

Jan 2020 – Aug 2021

ACP Technologies, Inc. · West Seneca, NY

  • Led on-site implementation of IT infrastructure including servers, firewalls, switches, and access points for client organizations.
  • Diagnosed and resolved hardware, software, and connectivity issues, minimizing client downtime.
  • Managed client system upgrades and infrastructure projects from planning through deployment.

Technical Support Specialist, Tier 1 & Tier 2

Jan 2018 – Jan 2020

ACP Technologies, Inc. · West Seneca, NY

  • Progressed from Tier 1 to Tier 2 support, handling escalated hardware, software, and network issues for clients.
  • Identified recurring issues and partnered with cross-functional teams on process improvements that reduced downtime and improved user satisfaction.

Additional Experience

  • Owner, Get Connected Technologies LLC · Batavia, NY (2014–2018). Founded and operated an IT services business, managing client acquisition, project delivery, and day-to-day operations.
  • IT Support Technician, Pauci Fidelis, LLC · Batavia, NY (2017–2018)
  • Tech Support, SunLync (2015–2017). POS systems support, database repair, and custom reporting.
  • IT Tech, Darien Lake Resort (2012–2014). Network, ticketing, and POS infrastructure support.
  • Computer Repair Tech, Chapin International · Batavia, NY (2012–2013)

Capabilities

Core Competencies

Click a competency for specifics.

Credentials

Certifications & Education

Click a credential for details.

Education

Genesee Community College · Computer Information Systems (2013–2015)

Writing

Notes & Writing

I write about SOC operations, IT leadership, and lessons learned building security teams from the ground up. Read the full blog →

Coming soon

Vendor evaluation checklist for security tooling

What I actually look for when picking security vendors and tools for a growing team.

Coming soon

Translating security risk for non-technical stakeholders

How to brief executives on incidents and risk without losing the room, or the point.

Coming soon

Building a SOC from zero: what I'd do differently

Notes on standing up a Security Operations Center: tooling, staffing, and the first 90 days.

Let's talk

Get in touch

Open to IT Manager and Security Operations leadership roles. The best way to reach me is the form below.

linkedin.com/in/christopher-clarke-a72aa118

Angola, NY · open to remote / hybrid / on-site